Terms & Conditions

To make a booking please phone, email or book on our website to make sure there is availability
for the specific trip/tour.
Email: [email protected]
Phone: +44 (0) 7917 801540

We accept cash and cards.

Payment: Bookings must be paid in full to confirm your reservation. Refunds are not possible if
you cancel on the day of the trip/tour.
Booking confirmation: No booking can be confirmed, until Blue Thunder Rib Rides LTD has
received full payment together with the booking details of clients, and we have informed you
that your chosen dates are available.

 

Contract

The following Terms and Conditions form the basis of your binding contract with Blue
Thunder Rib Rides Ltd. This binding contract comes into existence when a ticket is
purchased from any member of staff or when we dispatch our booking confirmation
email to you (the person who makes the booking). Please read them carefully as they set
out the respective rights, obligations and responsibilities for both parties.

 

Definitions

In these Terms and Conditions, and means the lead name on the booking (including anyone who is added or substituted at a later date). Means Blue Thunder Rib Rides Ltd. “Scheduled trip” means a trip which has been published by us for the general public to view and book via our website. “Private charter or VIP” means a trip which is booked totally for your party, where you
have paid for the entirety of the vessel and no other members outside of your party will be on board other than crew.

 

General

Once you (the lead name on the booking) have received a booking confirmation from us, you agree to take full responsibility on sharing the following Terms and Conditions to the group who will be taking part in the trip, ensuring that all persons are aware of the following:

 

Accessibility 

If you require accessibility accommodations, please notify us during the booking process. Where possible, we will provide assistance with boarding and seating arrangements as much as possible to meet your needs. Please note that physical capability requirements still apply for safety purposes. Physical capabilities You must be fit and able enough to board our vessels by stepping on to the vessel from either the quay steps, from a passenger transfer tender or from a concrete jetty. You must be able to sit unaided in an upright position, have full control of your head and upper body and be able to grip any rails or handholds securely; you must also be able to brace yourself with your legs and feet.

 

Physical assistance

If you have a disability which requires physical assistance, you must be accompanied by at least one helper who is aged 18 or over, who must be able to provide you with any requisite assistance in the event of emergency or evacuation procedure.

 

Health

All boats can experience unpredictable movements that could aggravate existing medical conditions. You must be in good general health and confident that the activity is within your abilities. You must make us aware, in writing, during the booking process, or anytime before the start of your trip, of any injuries, illnesses and/or medical conditions that are likely to affect your health and/or safety during the trip. Without exception, we cannot take you onboard if you are suffering with back, neck or
heart complaints.

 

Pregnancy

Without exception, we cannot take you onboard if you are pregnant.

 

Acceptance of Risk

The decision to undertake our trips and the consequences of doing so are entirely at your own risk. We do not accept any liability for personal injury, or injury to others and/or loss or damage (except through gross negligence).

 

Injury or incidents

You must immediately declare to a skipper any incident or injury that arises whilst onboard our vessels. We will then log an incident in the format of a report. Failure to immediately declare an incident or injury to a skipper negates any liability in respect of future claims against us as these cannot be substantiated. To mitigate risks, we have conducted a full risk assessment for our operation.

 

Booking details

You must be at least 16 years old to make a booking with us. You may make a booking with us via our website, email or telephone. You must provide us with a valid mobile phone number and email address with every
booking. Your details will be used in order for us to contact you in the event of any changes to
your trip. We will not be held liable if you incorrectly input details causing you to miss a trip.

 

Payment

Bookings must be paid in full to confirm your reservation. Refunds are not possible if you cancel on the day of the trip/tour. If you do not receive a booking confirmation email after payment it is likely that your details have been submitted incorrectly, please contact us via email.

 

Children

A child is someone who is aged under 16 years old on the day of your trip. A child who is under the age of 16 must be accompanied by an adult who is at least 18 years old. A booking with more than 6 children requires you to have at least 2 adults, aged 18 or over, to accompany them at all times, unless we have granted you permission by email confirmation. Minimum age on scheduled trips A child must be a minimum age of 4 years old on the day of your trip. Minimum age on private charters. Children must be a minimum age of 3 years old on the day of your trip, unless we have granted you permission by email confirmation. 

 

Vouchers

Please note that vouchers are non-refundable but are valid for 12 months from the date of purchase.

 

The right of refusal 

We reserve the right to refuse passage to any person, who in the opinion of the vessel’s skipper, is unfit or unable to travel, or deemed to risk the safety, or operational feasibility, of the vessel. 

You are expected to comply with all reasonable requests made by the skipper or a crew member. If you do not sufficiently meet these requests, we reserve the right to prevent you from boarding our vessel/s.

If you have been refused passage by any of our skippers or crew. you are entirely responsible for finding accommodation and/or alternative travel back to Jersey. A refund will not be provided if you have been refused passage. In such events, company management and the coastguard will be informed. Our skippers have absolute discretion whether or not to allow you to board our vessels.

Photography 

From time to time we will carry out photography/video recording during a trip which may feature customers.  By accepting these terms and conditions, you agree that we or any authorised party may use such images in any promotional, advertising or publicity material. If you do not wish to be photographed, please tell us during the booking process. Please adhere to any specific code of conduct for drone usage.

Where you have requested that we use your photographic equipment we will not be liable for any damage or loss incurred as a result.  Clothing and Safety Equipment We recommend you “dress for the weather”. Our RIBs that we operate are of an open boat design that is exposed and open to the elements. The life jackets provided must be worn at all times whilst on our vessels. We will provide you with a full safety briefing prior to your departure from the harbour. If life jackets are manually inflated and/or damaged with intent and where no emergency has taken place, you will be charged at £50.00 per life jacket. The equipment which we provide you must be removed and returned to us at the end of your trip. You will be charged for any items of equipment that are missing at the end of the trip.

 

Late arrivals

Blue Thunder Rib Rides LTD cannot wait for late arrivals as this creates difficulties for other customers. Allow time to park and to arrive with us. Arrive 15 minutes before the start of your trip. If you are late you will be treated as a no show. Payments will not be refunded. If you miss your scheduled departure you will not be eligible for a later booking or a refund.

 

Data Protection

To book a trip with us, we will need to collect information about you to deal with your booking as smoothly as possible. This information may include details such as your name, address and your credit card details. We disclose your information to third parties only for the purpose of completing your transaction with us. When you browse our website, we do not collect personal information about you. The only way we collect any kind of personal information is if you give it to us. We may use your information to contact you. If you would prefer your information not to be used in this way, you should inform us of
this.

 

Insurance

You are covered by our public liability insurance whilst you are on-board the boat only. During a trip or once you go ashore you are no longer covered by our insurance. We strongly recommend adequate travel insurance to be a prerequisite to booking. We cannot be held liable for any personal injury, loss, or damage, whilst you are onshore.

 

Smoking

Smoking, including e-cigarettes, is strictly prohibited on all our vessel’s.  Complaints and feedback Should you wish to make a complaint, it should be brought to the attention of the skipper on the day of your trip. Following this, any further complaint should be put in to writing no less than seven days following your experience and should be emailed to us at [email protected]

 

Applicable Law

The contract or any dispute or claim arising out of or in any connection with it or its subject matter, shall be governed by and constructed in accordance with UK Law. You irrevocably agree that any dispute or claim that arises out of or in connection with the contract or its subject matter will be dealt with under the jurisdiction of the UK Courts. Under any circumstances do we give any permission for any of our website content or information to be copied or used in any way.